At TAFRI, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your luggage, we offer a return policy to ensure you can make your return hassle-free. Please read the following terms to ensure a smooth return process.
Return Eligibility:
Return Window:
Returns must be made within 30 days from the date of purchase. Unfortunately, we are unable to process returns after this time period.
Condition of Product:
To be eligible for a return, the luggage must be in unused, new condition. It should be returned with all original packaging, including the box, tags, and any accessories or documentation that came with the product.
Proof of Purchase:
A valid proof of purchase (e.g., receipt, order confirmation) is required to initiate a return.
Original Packaging:
The luggage should be returned in its original packaging. If the packaging has been damaged or discarded, we may not be able to accept the return.
How to Return:
Contact Us:
To start the return process, please contact TAFRI customer support at contact.tafri@gmail.com
You can also visit the store where you purchased the luggage if applicable.
Return Authorization:
We will provide you with a Return Merchandise Authorization (RMA) number, which you will need to include in your return package.
Shipping the Return:
You are responsible for shipping the returned luggage back to us. For your protection, we recommend using a trackable shipping method. Return shipping fees are non-refundable unless the return is due to a defect or error on our part.
Refunds & Exchanges:
Refunds:
Once the returned luggage is received and inspected, a refund will be processed to the original method of payment. Please allow up to 10 business days for the refund to appear in your account.
Exchanges:
If you prefer an exchange, we will be happy to assist you in selecting a different product of equal or lesser value. The exchange will be processed once we receive the returned item.
Non-Returnable Items:
Items that have been used, damaged, or altered in any way cannot be returned.
Custom or personalized products may not be eligible for return unless defective or damaged during shipping.
Damaged or Defective Products:
If your TAFRI luggage arrives damaged or defective, please contact us immediately for assistance. We will provide a resolution, including a return, exchange, or refund, at no additional cost to you.
Contact Us:
For further questions or assistance with your return, feel free to contact our customer service team at:
Email: contact.tafri@gmail.com