Warranty Information

10-Year Warranty Policy

At Tafri, we stand behind the quality and durability of our products. That’s why we offer a comprehensive 10-year warranty on all Tafri luggage against manufacturing defects.

This warranty covers:

  • Manufacturing defects in materials and workmanship.
  • Damage to zippers, handles, and wheels under normal use.

Please note that this warranty does not cover:

  • Damage caused by misuse, neglect, or accidents.
  • Normal wear and tear, including scratches, dents, and fading.
  • Unauthorized repairs or alterations made by third parties.

How to File a Warranty Claim

If you believe your Tafri product is eligible for warranty service, please follow these steps:

  1. Contact our customer support team via the Contact Us page.
  2. Provide your order number, a detailed description of the issue, and photographs of the defect.
  3. Once your claim is approved, you will receive instructions on how to return the item for inspection.

After inspection, we will determine if your claim is valid under our warranty policy and proceed with repairs or replacement.

Need Further Assistance?

If you have any questions regarding our warranty policy or need assistance with a claim, please don't hesitate to reach out through our Contact Us page. We’re here to help you!